10.14 The uname Command

10.15 Basic Network Problem Determination

When a user informs you that a certain system cannot be accessed, check for various network problems. Typically, you will go through these TCP/IP problem determination topics using whichever is applicable to your environment:

However, there are other consideration outside the network area that you should check also:

Not all problems are caused by the network and the network function. Make sure you understand your user's problem before concluding that it is a network problem.

10.16 Quiz